On Friday, July 26, our call center will be closed beginning at 7 p.m. ET for annual system maintenance. We will reopen for normal business hours on Saturday, July 27, from 10 a.m. to 2 p.m. ET.

Contact Us

Not sure where to start? Drop us a message and we'll put you on the right path.

Customer Care Line: 1-800-365-7107

 

Correspondence Address

Shellpoint Mortgage Servicing
PO Box 10826
Greenville, SC 29603-0826

General Payment Address

Shellpoint Mortgage Servicing
P.O. Box 650840
Dallas, TX 75265-0840

Overnight Payment Address

Shellpoint Mortgage Servicing
Attn: Payment Processing
75 Beattie Place, Suite LL202
Greenville, SC 29601

Notice of Error or Information Request Address

You have certain rights under Federal law related to resolving errors in the servicing of your loan and requesting information about your loan. To request information about your loan or if you believe we have made an error servicing your loan, send your request for information or error resolution to:

GMFS Mortgage LLC, serviced by Shellpoint 
P.O. Box 10826
Greenville, SC 29603-0826

  • Hours

    Monday - Friday: 8am - 9pm EDT
    Saturday:10am - 2pm EDT 
  • Phone

    (866) 392-1860